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FAQs/Help
Ringtones/Wallpapers
- What is a ringtone?
- What are wallpapers and screensavers?
- What is the difference between music tones and polyphonic ringtones?
- What are voice and sound ringtones?
- Does my phone need to be Internet enabled to get features?
- Does my phone need to be text-messaging enabled to get features?
- How do I know when I have received a ringtone or wallpaper?
- Why did my ringtone/wallpaper not arrive?
- My ringtone arrived but when I try to download I receive an error message. What is happening?
- Do I need a cable to download my ringtones and images?
- Is my cell phone compatible with ringtones?
- Is my cell phone compatible with music tones?
- Is my cell phone compatible for voice or sound ringtones?
- Is my mobile phone compatible for color wallpapers?
- How come my phone can get polyphonic ringtones but not the music ringtones?
- How come my phone can get polyphonic ringtones but not the voice ringtones?
- How come my phone can get polyphonic ringtones but not the sound ringtones?
- Can I send my cool new ringtone or image to all of my friends once I've downloaded it?
- How do I assign a ringtone as my default ring?
- How do I assign a wallpaper/screensaver as my background image?
Games
- How do I download a game?
- Why did my game not arrive?
- How do I know when I have received a game?
- My game arrived but I receive an error message when I try to download?
- The game I downloaded works, but it runs slowly and sometimes crashes. What's the deal?
Billing
- Will I be charged for downloads that are not completed?
- Can I get a refund if I do not like my ringtone?
- In addition to the cost of the product, does it cost money or airtime to download the product?
- I bought a ringtone/wallpaper, but nothing was sent to my phone. Will I still be charged?
- What is a Coupon Code?
Carriers and Phones
- Are these available in other countries?
- How will I know if the product is available for my phone?
- Why is my carrier or mobile phone not listed yet as compatible?
- My phone is listed as compatible to download games, but my carrier is not on the download list. Why?
- I have a compatible phone with text-messaging and Internet service enabled but still can't download my product. What do I do?
- How do I know what phone model I have?
- How do I know if my phone model is supported?
- Can I transfer existing ringtones or images from my current phone to another phone?
- How many ringtones or images can my phone store?
- How do I delete content from my phone?
- Is my carrier one that you support?
Ringtones/Wallpapers
What is a ringtone?
Ringtones are digital files that let you customize the sound your phone makes when you receive a call.
What are wallpapers and screensavers?
A wallpaper or screensaver is an image file that you can set as the background image on your phone screen.
What is the difference between music tones and polyphonic ringtones?
Polyphonic ringtones play a programmed version of a song through a small synthesizer chip on your phone to get the various instrument sounds. They mimic multiple instruments in the song to produce a semi-realistic representation of the song. "Music tone" refers to master music tones. Master music tones are a new ringtone format for some mobile phone models. They allow a clip or sample of the actual recording of a song to be played as an alert or ring on your phone.
What are voice and sound ringtones?
Voice ringtones are sound clips with people talking. Sound ringtones are sound effect clips. When formatted for your phone, you can use them to notify you when you receive a call just like you would another type of ringtone.
Does my phone need to be Internet enabled to get features?
Yes. In order to successfully download ringtones and color wallpapers, you will need a wireless Internet service signed up through your mobile phone operator. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.
Does my phone need to be text-messaging enabled to get features?
Yes. In order to successfully download ringtones and color wallpapers, you will need to be able to receive text messages and/or "WAP Push" messages through your mobile phone operator. If you're not sure that you have this feature, contact your carrier's Customer Support for more information.
How do I know when I have received a ringtone or wallpaper?
On most handsets, a text message or "WAP Push" message will appear. This message will take you to a page where you can confirm your purchase. After you confirm, the ringtone or wallpaper will download to your phone. (Messages on phones vary by model).
Why did my ringtone/wallpaper not arrive?
It can take up to several minutes for ringtones and wallpapers to arrive. Make sure that your phone is compatible to download this feature, that text messaging and the Internet is enabled and that the connection is available at the time of download. If the download failed to work, you may be in a subsection of a carrier that we cannot reach, or the carrier's network is busy. Please contact us for further assistance.
My ringtone/wallpaper arrived but when I try to download I receive an error message. What is happening?
Your mobile phone might not be compatible to download ringtones and/or wallpapers or your Internet connection may not be available through your wireless carrier.
Do I need a cable to download my ringtones and images?
No, all downloads are done over the air without the need for any additional accessories.
Is my cell phone compatible with ringtones?
To download ringtones and images, your cell phone must be text- and Internet-enabled and these features must be offered in your subscription plan (T-Zone, m-Mode, Vision, etc.). Check your phone's capability in your User Manual or your carrier's website for more details.
Is my cell phone compatible with music tones?
To download music tones, your cell phone must have the ability to play them (not all phones have this). Please check your phone's capability in your User Manual or on your carrier's website for more details.
Is my cell phone compatible for voice or sound ringtones?
To download voice ringtones, your specific mobile phone model must have that capability. Although voice and sound ringtones are downloaded the same way as polyphonic ringtones, they require special features on your phone to play back correctly. Not all phones have those features. Check your phone's capability in your User Manual for more details.
Is my mobile phone compatible for color wallpapers?
Color wallpapers are downloadable on mobile phones with color screens. To download color wallpapers, you need an Internet capable phone and an Internet connection included in your subscription plan (T-Zone, M-mode, Vision, etc.) Check your mobile plan to see if your phone has these abilities.
How come my phone can get polyphonic ringtones but not the music/voice/sound ringtones?
Though music ringtones are downloaded the same way as polyphonic tones, they require special features on your phone to play back correctly. Only a subset of phones has those features. Be sure to check your phone's capabilities in your User Manual.
Can I send my cool new ringtone or image to all of my friends once I've downloaded it?
No. A ringtone or image can only be downloaded to a single phone model. You are expressly prohibited from transmitting, distributing, reproducing and modifying any ringtone or image downloaded.
How do I assign a ringtone as my default ring?
Depending on which phone you own, directions may vary. With most phones you may follow these directions:
- Click on the "menu" button, if your phone has a "Ringtones" option here, select it and then skip to Step 3. If your main menu does not have a "Ringtones" option then select the "Settings," option.
- Select "rings/sounds," or "Ring/Vibe" and then select "style," or select "Ring Type."
- Here you will find a listing of your ringtones: select the one that you want as your desired ring tone. Click "assign" to assign which actions you'd like the ring tone to function on and then click done.
If you need further assistance please refer to your phone's User Manual.
How do I assign a wallpaper/screensaver as my background image?
Depending on which phone you own, directions may vary. Please refer to your phone's User Manual to see the specific method for your phone.
Games
How do I download a game?
Click on the game you wish to download and proceed to select the model of your phone. If the game is available for your phone, you will be able to click on the "Buy" button. You will be billed on your carrier bill after the game has been successfully downloaded onto your phone.
Why did my game not arrive?
It can take up to several minutes for your game to arrive. Make sure that your phone is compatible to download this feature, that text messaging and the Internet is enabled and that the connection is available at the time of download. If the download failed to work, you may be in a subsection of a carrier that we cannot reach, or the carrier's network is busy.
How do I know when I have received a game?
On most handsets, a text message or "WAP Push" message will appear. This message will take you to a page where you can confirm your purchase. After you confirm, the game will download to your phone. (Messages on phones vary by model).
My game arrived but I receive an error message when I try to download?
First of all, your carrier network may have been temporarily unavailable, so try waiting one hour from the time you initially received the message, then try to "load" the game again. If the download it still unsuccessful, you may need to check your phone's "memory" availability and delete all unnecessary items which may slow the download. (The games are large files that require a considerable amount of memory space on your mobile phone, so deleting other games and/or messages may be necessary to make space available on your phone's memory and allow the download). You can check your User Manual for details on your phone's memory and its limitations.
The game I downloaded works, but it runs slowly and sometimes crashes. What's the deal?
This occurs because your phone lacks memory. Without enough free memory, occasional errors can occur while playing the game. You can delete old games, ring tones or even screen graphics to give your phone extra memory accessibility.
Billing
Will I be charged for downloads that are not completed?
No, you will only be billed for ringtones and images that have successfully downloaded to your phone.
Can I get a refund if I do not like my ringtone?
Sorry, we only offer refunds on technical issues that we cannot resolve for the consumer. Make sure to utilize our ringtone preview option to be sure that you will be satisified with your purchase.
In addition to the cost of the product, does it cost money or airtime to download the product?
Most wireless carriers bill in increments of kilobytes (KB) for data usage, not minutes. This means that you are only billed for the data you send or receive through the network. See your operator's terms and conditions for how data sessions are billed in your plan.
I bought a ringtone/wallpaper, but nothing was sent to my phone. Will I still be charged?
No. Your account is only charged once you receive the actual ringtone/wallpaper on your phone. After you select "buy", the transaction is not applied until you receive the second message on your phone confirming that you got the download.
What is a Coupon Code?
A coupon code is a code you may have been given at an event or through an online or print promotion for free or discounted mobile content. If you don't have a coupon code, just continue with the normal buy process. If you do have a coupon code, be sure to enter it in the coupon code space on the buy page before hitting "buy". But remember that some coupon codes expire or are only good for certain items; the price that is shown in the confirmation text message you receive is the price you will be billed after your download is complete.
Carriers and Phones
Are these downloads in other countries?
Currently this mobile content is only available in the U.S.
How will I know if the product is available for my phone?
Check the My Phone section (located on each purchase page) to determine if a product is available for your phone model. If, after selecting your carrier, you don't see your phone listed on the model list, your phone is not currently supported.
Why is my carrier or mobile phone not listed yet as compatible?
We're working hard to expand our coverage and make new mobile phone models compatible with our products. As we achieve compatibility, the newest models will be added to the index.
My phone is listed as compatible to download games, but my carrier is not on the download list. Why?
At this time, our mobile games are only available to select carriers. Our technical team is working to expand this feature to all of our customers. Once we achieve compatibility, your carrier will be added.
I have a compatible phone with text-messaging and Internet service enabled but still can't download my product. What do I do?
If the download was unsuccessful, check your phone's available space. You may need to delete some items to make room for the product. Check your phone's manual for more information about managing memory. If this does not solve the problem, contact your carrier's Customer Support for more information. If you continue to have issues, please contact us for further assistance.
How do I know what phone model I have?
If you're not sure what type of phone you have, look for the manufacturer and model number under the battery or check your User Manual or your carrier's website for more details.
How do I know if my phone model is supported?
Check if your phone model is supported by filling in carrier, manufacturer, and model details in the "My Phone" section. If your phone isn't listed, keep checking back; we are adding new ones all the time!
Can I transfer existing ringtones or images from my current phone to another phone?
Unfortunately, downloaded selections cannot be transferred from one phone to another.
How many ringtones or images can my phone store?
Storage varies based on your specific phone model. Find out your phone's storage capacity by referencing your User Manual. Note: If your phone's storage capacity is full and you begin to download another item, you may be asked if you want to delete one of the previous downloaded items stored in your phone. Once you delete a ringtone or image, it will be permanently removed from your phone and you'll need to re-purchase and re-download it. If you choose not to complete the new download, you will not be charged for it.
How do I delete content from my phone?
This can vary depending on your phone model. You should refer to your User Manual for details on deleting ringtones or images from your cell phone.
Is my carrier one that you support?
We currently support T-Mobile, Sprint, AT&T Wireless.
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